Anonymous
map-marker Doylestown, Pennsylvania

I need to speak to someone ASAP about my release

Tunecore - I need to speak to someone ASAP about my release
Tunecore - I need to speak to someone ASAP about my release - Image 2
Tunecore - I need to speak to someone ASAP about my release - Image 3
I was told my release is being rejected initially because my title had EP in it which didnt match the artwork,so I corrected it.Then after that I was told to take the word live out of the title which means I would have to change the entire artwork before its released to stores Ive seen plenty albums mixtapes and songs released with the word live in it. Ive paid for professionally mode to release as many projects and Ive been with tunecore for years I need my project sent to all stores and live on Aug 4th or I need to talk to some ASAP heres my contact info 205 200-**** thanks
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Anonymous
map-marker Austin, Minnesota

I cannot conatct tuncore customer service to resolve my issue wit 2fa

I paid for a release package to release music. Switched phones and cant access my account due to 2fa problem.
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James H Mrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tunecore still has control of my name and music after "CANCELATION"

5 years of Email battling and still Tunecore has rights to my music and name as I keep getting strikes on platforms and I had deleted all my music and cleared all distribution options. As of today, they still have a hold, and i am ready to seek legal council on this matter.

They also shut me out of my account as I was not able to log in and check the status. I repeated my stand on deleting my account via 4 years of emails...because they refuse to call you back to settle the matter... and kept saying they could not close my account due to incoming funds from sources. Impossible if distribution was terminated by me and all file deleted by me.

I would like to clear my music and my name, so I don't have to go down the horrible path of rebranding anything that is connected with Tunecore! I will fight to get my music and my name back. You can rest assured on that! And i can't even estimate money loss as i have no way to track what they have been doing under my nose!

So i put 100 dollars knowing it's probably more now! What a scam!!!

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Loss:
$100
Cons:
  • Bad customer service
  • Poor
  • Bad support

Preferred solution: To get my music and my name rights back into my hands and not Tuncore's!!!

User's recommendation: DO NOT JOIN TUNECORE

1 comment
James H Mrx

So I'm back in my account after an email battle. I have funds collected in there as it was supposed to not collect funds according to my clicking off everything.

Now I CANNOT withdraw because there pay service PAYONEER is not letting me open a new account, seems broken, and there is no other payment options to access. This is one big circle jerk and it's not enjoyable at all!

Yannick S Uuk

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Verified Reviewer
| map-marker Le Gosier, Guadeloupe

I can't connect me on my TuneCore account...

I can't connect me on my TuneCore account...

Hello, I'm contacting you because I can no longer connect to my TuneCore account;

I have a professional subscription, and for some reason, the site has stopped working...

Here's what I'm getting:

Something seems to have gone wrong.

Sorry about that.

Please contact us and let us know what you tried to do, and we'll fix it as soon as possible.

Still not working? Try one of the links below.

Back to previous page

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TuneCore, Inc.

2006-****.

All rights reserved. Made in New York.

Please help me.

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RolCof

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Verified Reviewer

Lack of Customer Service and Lack of response

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I closed my account one year ago with TuneCore due to the fact there is NO LIVE customer support, and it cost me more money to pay for fees to TuneCore than I was earning per month. They promised all this promotion for each artist.

I am the Artist RolCof, Singer, Songwriter and Co-Producer of all my music.

My Husband Alberto is a multi-award winning graphic designer in three countries, and is the creator of all my music videos.

For the last six months I have been working on my documentary titled "Seven Years Long Documentary" that includes interview of my older siblings and myself that covers the abuse when I was a child more than forty years ago. The documentary was set to go live for the premier on March 17th 2023 along with all the music including the title track of the documentary "Seven Years Long" music video.

Last week I uploaded my documentary using YouTube premium along with several songs and the music video Seven Years Long as well. YouTube prevented me from using my own music video, for which my husband created all the content of the video. To my amazement, TuneCore was still listing me the artist RolCof as (Licenses TuneCore (on behalf of RolCof).

One year after I terminated TuneCore service.

As I stated earlier, I canceled my TuneCore account more than one year ago. However, they have not removed their Licenses (TuneCore on behalf of RolCof) of my music video titled Seven Years Long.

For more than a week, I tried to reach a live person to correct this issue. I sent several request and emails.

I have lost money, had to cancel the streaming live video, and this has caused me a tremendous amount of anxiety. Furthermore, I have sent several messages to TuneCore's web address, yet not one answers.

As of today, TuneCore is still collecting funds as people watch the video, even though I canceled the account one year ago..

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Loss:
$250
Pros:
  • Now
Cons:
  • No live customer service

Preferred solution: TuneCore needs to remove their name from my Licenses!

User's recommendation: RUN

1 comment
Morana M

In 2018 I stopped paying fees to them for distribution, they sent me an email to say if I don't continue monthly payment they will pull all my music. Which is exactly what I wanted.

2023 I come to learn they have continued distributing my music and paying themselves out. For 5 years. And some royalties they accumulated in my account. Thousands.

Now I can't withdraw them.

No one answering the phone. Starting to dial lawyers' numbers at this point..

Anaiyah S

My music

I need to speak to someone in regards to my own music . I have my music on the platform before under another email address and now that it has been converted over to my email address.

I wanted to change it but all my music is taken down of course cause I waited for it to be taken down so I can re-upload it onto the platform but its very very difficult for me, I am the initial artist the writer. I did all the artwork everything and its been out for for some time now and I need to get all this issue resolved.

I had seven songs on here and because me and my team wanted a different direction and once I realize that tune core has the best option it was already too late for me to just change my email and it messed up everything for me so can you please give me a call at 786728**** . My artist name is Anaiyah sunshine

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Pros:
  • Music marketing
Cons:
  • Hard to contact

Preferred solution: Help with uploading my music after removing it from an old account to this account which is my own now .

Anonymous
map-marker Carlstadt, New Jersey

Annoyed

I wouldnve submitted a request for help. But your website has the stupid flags blocking the send button. Whatever genius did that should be fired The response time on help is ridiculous as well
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User's recommendation: Take the flags out of the bottom of the page on the support page

Abbas Jnj
map-marker Atlanta, Georgia

I change my number

Cause I change my numbers so now I cant get into my account anytime Im tryna see activities going on it
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DARWIN C Bpn

Release issues

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No contact it's going on 2 weeks release not complete no information regarding steps necessary to complete.
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Pros:
  • Marketing
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

Maiker M

My song “ rojo el Vino was taken down from stores.

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Tunecore - My song “ rojo el Vino was taken down from stores.
Tunecore - My song “ rojo el Vino was taken down from stores. - Image 2
Hello this is Maiker Meana. My song Rojo el Vino was taken down from stores and Im not sure why. I was contacting you guys because I want to put that song up in the stores again. What resolution can we come up with so I may put that song in stores again please.
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Preferred solution: I would like to renew the song and pay so I may put it up again in stores please.

User's recommendation: Keep grinding for your dream.

Alexandrine Muriel S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very bad and useless customer service

Updated by user Nov 02, 2023

No reaction from Tunecore till date .

Original review Oct 02, 2023
I posted my song through them . The song is not posted on all the platforms I have selected . On YouTube is linked to tune core YouTube account and impossible to link my song on my own YouTube channel. Trying to call to find a solution, but after a long time waiting the call is hanged up. They ask to send an email what I did more over 3 weeks ago noo answer till date . Your service is the worst I have ever experienced.
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Preferred solution: I just want to get someone to fix all the issues I am facing with their services.

User's recommendation: Never I won’t recommand TuneCore.

Daqwan Qpv

Album Not Released As Promised

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My album was supposed to be Live on Spotify and all other platforms on 9/12/23. But that did not happen. I spoke with Spotify, and they said its a Tunecore problem. So Ive called Tunecore several times over the past two weeks, but can never get anyone on the phone. I also emailed and they have never responded. I definitely regret using Tunecore because their customer service is pathetic.
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Cons:
  • Zero customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid Tunecore

Jon J Qmy

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Verified Reviewer

Publishing

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Im havent received any of my publishing royalties for over 8 months. Ive consistently keep trying to talk to customer service but still hasnt been able to get a response
View full review
Loss:
$6700

Preferred solution: To talk to someone about my publishing royalties

Hot P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Miguel De Salinas, Valenciana, Comunidad

Streams Payment issues

In June I got over 90k streams on Boomplay from their editorial playlists and over 15k streams from Spotify but you guys have not still pay me for it and it's very sad for that because I spent a lot of money to promote my album that month, so to see this kind of delay is very heart breaking please fix this issues
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User's recommendation: Put your artist support number where it's easy to see

Duncan F Xrv

Set up direct deposit

Need to set up direct deposit to my BOA acc . I made a mistake sending my email. My email is duncan4a@***.com. phone is 702 913 ****
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Preferred solution: My 50percet share of Duncan Faure and Craig Else / Nexus album and see what other Duncan Faure songs are set up

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