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Summary of Tunecore Customer Service Calls

535 TOTAL CALLS
97% SUCCESSFUL CONNECTIONS
01:12 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Tunecore to Ask about:

Payments and Charges:

  • “I’m not getting my payments to my PayPal”
  • “Payment issues”
  • “Payment for downloads”

Product/ Service quality:

  • “I missed the deadline and my album was taken down. How do I get it put back up?”
  • “Release form”
  • “Distribution problems”

Account:

  • “Need access to accounts”
  • “Changed my number and cannot log into my account.”
  • “Question about my account”

Website/ Application:

  • “I need a call back ASAP {{Redacted}} URGENT. Concerning the release of my Single where someone in your department selected Explicit lyrics under my Single however the single I uploaded is all radio edited please contact me as soon as possible please”
  • “Album not showing up on Apple Music”
  • “There was a problem uploading my song”

Cancellation:

  • “Cancelled acct and still being charged”
  • “Cancel monthly subscription TuneCore social”
  • “Cancel a release”

Refund:

  • “Need refund”
  • “Refund”

Shipping and Delivery:

  • “To find out the status of my album. The album needs to be redelivered.”

Cards:

  • “Charging my credit card with no account”

Staff:

  • “Customer service”

Other:

  • “One of my songs is missing off my release”
  • “Why when people Go to my pre-order on iTunes doesn’t say not available in United States?”
  • “How to use my 1 single credit”

About Tunecore

Top 5 Tunecore Services

Customer Care

Top 5 Tunecore Products

Account, Website, Marketplace

Top 5 Likes about Tunecore

Process to put song on site

Top 5 Dislikes about Tunecore

No return calls, No report on song plays, Bad support, At times no answer to phone calls

Tunecore reviews and complaints

Tunecore is ranked 4 out of 30 in Music stores category

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Tunecore Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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