Tunecore Contact Information

  • (646) 651-1060

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Headquarters Address:

TuneCore, Inc.
63 Pearl Street Box #256
Brooklyn, New York 11201
United States

Other Info:

Music Distribution Hours: Monday-Friday 10am-6pm (EST)
Publishing Administration Hours: Monday-Friday 10am-6pm (PST)

Social Networks:

Summary of Tunecore Customer Service Calls

1103 TOTAL CALLS
98% SUCCESSFUL CONNECTIONS
01:08 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Tunecore to Ask about:

Payments and Charges:

  • “Unacceptable billing”
  • “Billings”
  • “I was over charged”

Request for Information:

  • “How to link my paypal? Does not have account #”
  • “How can i access other store links”
  • “Question not andwered on website”

Account:

  • “Access to a account”
  • “Cause you'll ain't lettin me on my dam account”
  • “My account”

Product/ Service:

  • “Music been removed”
  • “I missed the deadline and my album was taken down. How do I get it put back up?”
  • “Release form”

Website/ Application:

  • “Your website messed up my name as the artist on apple music. Now it says i have songs I did not make as someone else has that name. I need help urently as I am getting hate for songs that are not mine. I sent an email to contact us”
  • “I need a call back ASAP {{Redacted}} URGENT. Concerning the release of my Single where someone in your department selected Explicit lyrics under my Single however the single I uploaded is all radio edited please contact me as soon as possible please”
  • “Album not showing up on Apple Music”

Cards:

  • “Took my money off my card”
  • “Took my money off my card won't let me use services”
  • “Credit Card issue”

Activation/ Cancellation:

  • “Cancellation of songs”
  • “Music renewal”
  • “Having trouble paying renewal fee”

Return/ Replace:

  • “Changing phones”
  • “Changing artwork”
  • “Want to change artist name”

Refund:

  • “Distibuting refund”
  • “Need refund”
  • “I'm still having trouble getting my music into the stores... I would like to speak with someone personally for more help, if not I would like a full refund please.”

Shipping and Delivery:

  • “Need to get the splits add it to my producers account as well 50-50”
  • “To find out the status of my album. The album needs to be redelivered.”

Staff:

  • “Customer service”

Other:

  • “Remix”
  • “My song is missing from my upcoming release on spotify for artists and I need to submit it for playlists”
  • “Relaae issuep”

Tunecore Rating Stats

2.8 out of 5 stars
based on 58 reviews
See all 211 reviews reviews

Rating stats

  1. 15 reviews
  2. 10 reviews
  3. 14 reviews
  4. 7 reviews
  5. 12 reviews

Rating trend

About Tunecore

Top 5 Tunecore Services

Customer Care

Top 5 Tunecore Products

Account, Marketplace, Website

Top 5 Likes about Tunecore

Process to put song on site, Flat fee pricing

Top 5 Dislikes about Tunecore

No return calls, No report on song plays, Fact that it they have still not released my song, Bad support, At times no answer to phone calls

Tunecore reviews and complaints

Tunecore is ranked 6 out of 202 in Music stores category

Payment Methods

VISA

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Tunecore Stats

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Number of Comments

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Number of Calls

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